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Refund and Returns Policy

Effective Date: June 15, 2026

At PrimeFluxShop.com, we are committed to providing high-quality audio products and ensuring our customers are satisfied with their purchases. This Refund & Return Policy explains our practices regarding returns, exchanges, and refunds, so you can shop with confidence.

1. Eligibility for Returns

You may request a return or refund under the following conditions:

  • The product was purchased directly from PrimeFluxShop.com.
  • The return request is made within 30 days from the date of delivery.
  • The product is in its original condition, unused, and in its original packaging.
  • All accessories, manuals, and promotional items included in the original shipment are returned.
  • Note: Products that are damaged due to misuse, negligence, or unauthorized modifications are not eligible for a refund or exchange.

2. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Digital products, downloadable items, or gift cards.
  • Items explicitly marked as final sale or clearance.
  • Products that have been clearly used, altered, or damaged by the customer.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at sales@primefluxshop.com with your order number and the reason for the return.
  2. Our support team will review your request and provide instructions along with a Return Merchandise Authorization (RMA) number.
  3. Pack the product securely in its original packaging. Include the RMA number and all original accessories.
  4. Ship the product to the return address provided by our support team.
  • Important: Returns sent without an RMA number may not be accepted or processed.

4. Refund Process

Once we receive your returned item:

  • Our team will inspect the product to ensure it meets the return eligibility criteria.
  • If approved, your refund will be processed within 7–10 business days.
  • Refunds will be automatically issued to the original payment method used during the purchase.
  • Note: Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

5. Exchanges

If you wish to exchange a product for the same item or a different product:

  • Follow the standard return process outlined above.
  • Once we receive and approve your returned item, you can place a new order for the replacement item.
  • Any difference in price will be adjusted or charged at the time of the new purchase.

6. Damaged or Defective Products

If your product arrives damaged or defective from transit:

  • Contact us immediately at sales@primefluxshop.com with clear photos and a description of the issue.
  • Upon approval, we will provide a replacement product or process a full refund, including shipping costs.
  • Crucial: Damaged or defective products must be reported within 7 days of delivery.

7. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe:

  • First, check your bank account or credit card statement again.
  • Contact your payment provider or bank, as it often takes some processing time before a refund is officially posted.
  • If you’ve done all of this and still haven’t received your refund, please contact us at sales@primefluxshop.com for immediate assistance.

8. International Returns

For international customers:

  • Returns are accepted under the same 30-day eligibility criteria.
  • Customers are responsible for international return shipping costs unless the item arrived defective or incorrect.
  • Customs duties, local taxes, or other international import charges are non-refundable.

9. Policy Updates

PrimeFluxShop.com reserves the right to update this Refund & Return Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage customers to review this page periodically.

10. Contact Us

For questions or assistance regarding refunds or returns, please contact us:

  • Company Name: PRIMEFLUX LTD
  • Company Registration Number: 17269942
  • Trading As: PrimeFluxShop.com
  • Registered Office Address: 81 Harts Road, Birmingham, B8 3JZ, United Kingdom
  • Email: sales@primefluxshop.com
  • Phone: +44 7377 077590